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Support

We're here to help you get the most out of Lose Now.

Frequently Asked Questions

How do I cancel my subscription?

Open Settings on your iPhone → tap your name → Subscriptions → Lose Now → Cancel Subscription.

How accurate are the calorie estimates?

Our AI provides approximate estimates based on visual analysis. For precise tracking, we recommend verifying with nutrition labels when available.

Is my data stored on your servers?

Your food logs, chat history, and profile are stored locally on your device. When you request an AI feature, the necessary message, context, or image passes through our Cloudflare service to Anthropic Claude or Google Gemini for processing. Short-lived hashed rate-limit records expire within 48 hours. See our Privacy Policy for details.

How does the menu scan work?

Take a photo of a restaurant menu and our AI will analyze each item, rate healthiness, suggest the best options, and recommend modifications to reduce calories.

Can I use the app without a subscription?

A subscription is required after onboarding. New purchasers are offered yearly access. Existing users with an active historical monthly subscription continue to receive access while that subscription remains active.

How do I restore my purchase on a new device?

Go to Settings in the app and tap "Restore Purchases". Make sure you're signed into the same Apple ID.

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Need more help?

Our support team is happy to assist you.

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